TECHNICAL SUPPORT

Rowekamp Technical Support
Technical Consulting Services	Rowekamp offers technical consulting services on an hourly basis.
ESRI-Independent Discussion Lists	Join ESRI-independent discussion lists for ArcView, ArcGIS and ArcVB (using Visual Basic to customize the new ArcGIS products).

 

ESRI Technical Support
Standard Maintenance	Desktop Standard Maintenance is offered on an annual basis for desktop software. Volume discounts are offered only for ArcView GIS and most ArcView GIS Extensions. Standard Maintenance is defined as 12 months of technical support for one contact and upgrades for one license. This allows the user to easily budget the cost of upgrades and support.
ESRI Customer Service	You can reach ESRI's Technical Support Center by calling (909)793-3774 or by e-mail at support@esri.com Hours are 6:00 a.m. to 6:00 p.m. Pacific Time, Monday through Friday, excluding ESRI holidays or check out http://support.esri.com/.
Desktop Technical Support Subscription	Annual technical fee subscription from ESRI: The subscription may be purchased anytime and includes telephone support for one (1) contact. Renewal of support subscription is optional, but recommended. Technical support subscriptions do not include upgrades.
ArcGIS Maintenance	The first 12 months of maintenance comes with ArcGIS. ESRI will automatically quote second and subsequent years.
Pay-as-you-go	Pay-as-you-go tech support if offered to users of desktop software. The per-incident fee of $50 covers ESRI's basic cost to close an average incident.
60 Day Complimentary	60 days of complimentary tech support is included with each new desktop software license.
30 Day Complimentary	30 days of complimentary tech support is included with each new upgrade license.
Discussion Lists	For ESRI-L and ARCVIEW-L e-mail discussion lists, contact http://support.esri.com/listserve/.
Product Discussion Conferences	Search one of the ESRI Product Discussion Conferences. The conference gateway is http://support.esri.com/forums/default.asp.

 

Other ESRI Resources
ArcUser	A quarterly magazine from ESRI, ArcUser is mailed to all registered users of ESRI Software.
ArcNews	ArcNews, a quarterly newsletter from ESRI, shares GIS news from ESRI and users from around the world. Issues contain information about current product development, other ESRI activities, User Group information, and descriptions of ESRI user projects. ArcNews is available FREE.

 

Last modified 11/1/07